Contact Us
Contact Planet Peptide
Need to contact Planet Peptide? Our research support team is available Monday through Friday, 9AM to 5PM EST. Whether you have a question about an existing order, need guidance on a research protocol, or want to enquire about bulk pricing, we are here to help.
Get In Touch
Email sales@planetpeptide.co
This is our primary contact method. We respond to all enquiries within one business day. For fastest response include your order number in the subject line where applicable.
Business Hours Monday to Friday, 9AM to 5PM EST Saturday and Sunday: Closed
Our Location
Neos Bio, LLC DBA Planet Peptide 1201 6th Ave W, Suite 100 Bradenton, Florida 34205 United States
What We Can Help With
Order Enquiries Questions about your current order, tracking information, or delivery status. Include your order number when contacting us for fastest resolution.
Research Support Protocol guidance, reconstitution questions, storage recommendations, and dosing enquiries for research applications. Our team has the scientific knowledge to assist with your specific research needs.
Returns and Replacements All return and replacement requests must be initiated by email before any product is sent back. Contact us with your order number and reason for return and we will guide you through the process. Refer to our Shipping and Return Policy for full details.
Bulk and Institutional Orders Research institutions and laboratories requiring bulk quantities or custom ordering arrangements are encouraged to contact us directly to discuss pricing and availability.
General Enquiries Any other questions about Planet Peptide, our products, or our quality standards. We are happy to answer any questions that help you make an informed decision about your research peptide supplier.
Frequently Asked Questions
Before contacting us check our FAQ section on the Planet Peptide homepage where we answer the most common questions about ordering, shipping, purity standards, and storage.
Response Time Commitment
We respond to all email enquiries within one business day Monday through Friday. Enquiries received after 5PM EST on Friday will be responded to the following Monday morning.
We do not respond to emails requesting product use for human or animal consumption. All products are sold strictly for research use only.
All products sold by Planet Peptide are for research use only and are not for human consumption. Browse our full research peptide catalog or return to the Planet Peptide homepage.